Offering a sliding scale for services and products comes from a desire to create multiple access points for the wild and big hearted creatures we are called to serve. I strive to offer products and services at a variety of price points as well as multiple free offerings, so that folks from a diversity of economic backgrounds might take part. In meditating on what tools I could use to create multiple financial access points that would reflect the multiple economic realities of my clients and collaborators, I use a sliding scale system for some of my products and services.
First, if you're unfamiliar with what class is and why it matters, please visit classmatters.org to learn more and check out the additional resources listed at the end of this post.
One sliding scale option is a tool that allows for a product or service to be obtained at multiple price points based on the circumstances of the purchaser. Typically, the scale is set in a chart and some form of income verification is provided by the purchaser to an authority figure who determines where on the scale the purchaser falls. This method allows folks who would most likely be priced out of something to have the chance to take part in it. It also seeks to address the systemic inequalities of class in our culture.
Another sliding scale option represents the idea that financial resources, including income, are not and should not be the only determining factor in whether or not someone can access services/care/etc. Service providers and institutions usually offer sliding scale because there is a commitment to serving individuals and/or communities that would otherwise not be able to afford the services. Often, these organizations actively seek external funding to establish financial stability and fill in the economic gaps that sliding scale does not provide for. For a small business like Doula Care for Dying, I do not currently receive any outside funding to supplement sliding scale discounts, so I must take into account what I am able to offer and still be able to support my family.
For a sliding scale to work it relies on the principles of truthfulness, respect for complexity, and accountability. I do not ask for income verification. I trust clients and collaborators to be honest. Community thrives when accountability is a central value, because that is where trust grows and depth work can be done. Doulas deserve to get paid and clients deserve service providers who recognize the multiple realities of economic access and privilege that exist.
Alexis J. Cunningfolk shared the idea of sacrifice versus hardship when examining access. If paying for a class, product, or service would be difficult, but not detrimental, it qualifies as a sacrifice. You might have to cut back on other spending in your life (such as going out to dinner, buying coffee, or a new outfit), but this will not have a long term harmful impact on your life. It is a sacred sacrifice in order to pursue something you are called to do. If, however, paying for a class, product, or service would lead to a harmful impact on your life, such as not being able to put food on the table, pay rent, or pay for your transportation to get to work, then you are dealing with hardship. Folks coming from a space of hardship typically qualify for the lower end of the sliding scale. I find the idea of sacrifice versus hardship to be a very useful nuance when talking about class and access because it recognizes and respects that paying for something might still be a challenge even if it is just a short-term one, while giving appropriate space for those who are dealing with financial hardship.
Here are some general guidelines about how I currently price my sliding scale and to help you determine where you fall on it.
- The highest dollar cost reflects the true cost of the product or service. It is the cost that I would charge all clients in the absence of a sliding scale. If you have access to financial security, own property or have personal savings, you would not traditionally qualify for sliding scale services. If you are able to pay for "wants" and spend little time worried about securing necessities in your life, you have economic privilege and power in our community. This price is for you.
- The middle cost (when there is one) reflects my acknowledgement that paying the full cost would prevent some folks from being able to participate, but who do not honestly find themselves reflected in either descriptions for the highest cost or the lowest. If you are struggling to conquer debt or build savings or move away from paycheck to paycheck living but have access to steady income and are not spending most of your time thinking about meeting basic needs such as food, shelter, medical care, child care, etc., you belong here. If you, however, can ask others for financial support, such as family members, partners, or friends, please consider using those personal resources before you use the resources of the sliding scale and limit opportunities for others.
- The bottom cost represents an honest acknowledgment by me that there are folks whose economic circumstances would prevent them from accessing services if there was not be a deliberate opportunity made for them at a cost that is reflective of their economic realities. If you struggle to maintain access to needs such as health care, housing, food, child care, and are living paycheck to paycheck or are in significant debt, you belong probably belong here and you deserve a community that honors your price as equal an economic offering as the person who can pay the highest tier. Even when the lower tier is still prohibitive, I will work with folks to offer extended payment plans and other solutions.
Typically, there are a limited amount slots for products, services, and classes offered at the middle and lower end of the scale. Please be mindful that if you purchase a price at the lowest end of the scale when you can truthfully afford the higher ticket prices, you are limiting access to those who truly need the gift of financial flexibility. Being honest with yourself and your financial situation when engaging with sliding scale practices grows strong and sustainable communities. It also respects the work of teachers and creators, like myself, who have families to support and bills to pay. Additionally, when I am paid fairly, I am able to invest more time and resources to free and lower cost offerings.
This information is shared, cross-posted, and incorporated (including the graphics) from this article by Alexis J. Cunningfolk with permission.

Doula Care for Dying, LLC. serves southern Vermont, New Hampshire, and nationwide virtually.
Call (802) 546-1110
Email: [email protected]
Call (802) 546-1110
Email: [email protected]